After the pandemic, companies in the Datacenter segment seem to have changed several hiring criteria, as well as the specialty to serve customers.

With the growth of users who demand help or tutorials for the use of tools on the internet, the growth by hiring professionals to structure the service has had a significant increase in the last 10 years, but after the pandemic there seems to be a curious measure of companies.

Adoption of Robot Service Solutions

The adoption of software solutions by robots was a proposal reported by Mark Zukenberg (Meta/Facebook) in 2018, when he spoke publicly about WhatsApp's new algorithm that would locate user terms from a cross-check of information from a BigData (without citing origin).

Current solutions use integrated systems using algorithms that search in Big Data for the best or most appropriate response to be delivered to the user.

Curious changes in the service sector

When the datacenter segment adopted intelligent solutions to respond to users, call center companies also needed to train their staff to operate the systems and also make use of information that would be the result of crossovers in Big Data. The consequence of the change in the protocol of attendances of the companies in the sector, had a direct impact on the administrative and financial management, and then on the staff, which came to see this as a very dangerous revolution for certain IT careers.

Like all novelty, the staff took a scare to know that technical solutions would be implemented to optimize customer service, but the solutions provided for the dehumanization of service, aiming at reducing costs and consequently a change in the technical staff predicting a replacement of professionals or a new training so that they can operate solutions of this size. Such an attitude was a move that shifted from water to wine, thus leaving end customers a little confused when to how they should now request help or technical support for solutions that are very expert within the Cloud Services group.